Frequently Asked Questions

LOYALTY & REFERRAL PROGRAMS

+What are the One Potato loyalty and referral programs?

The One Potato Loyalty & Referral programs are designed to provide you with exclusive discounts off your One Potato orders for being our loyal subscribers and referring One Potato to your family and friends. These programs are powered by Yotpo, which is an ecommerce marketing platform.

+How does the loyalty program work?

Simply sign up for a One Potato account (or log into your existing account) and visit onepotato.com/rewards. You can earn points with every purchase, by following us on our social media accounts and on occasions like your birthday and your One Potato anniversary. Redeem your points for discounts off your One Potato purchases. Click “REDEEM MY POINTS” at the bottom of the page, and any available discounts will automatically be applied to your next order.

+What are the VIP tiers and how do they work?

Anyone with a One Potato account who has made at least one purchase is considered a “Lil’ Spud.” This is the introductory level of our VIP program. Once you make 15 purchases with One Potato, you graduate and become a “Sweet Potato.” This means you are eligible for 1.25x point multipliers, 100 points upon entry, double point days and 100 bonus points on your birthday. Once you make 25 purchases with One Potato, you graduate once again and become a “Golden Potato,” the top tier of our VIP program. This means you are eligible for 1.5x point multipliers, 200 points upon entry, double point days and 200 bonus points on your birthday. Your tier will be automatically calculated based on the purchases you have made through our website.

+How does the referral program work?

The referral program is simple. Visit onepotato.com/referral, enter your email address, retrieve your unique code, give the code out to anyone you want, and once they make their first purchase with One Potato, you receive 500 points which is equivalent to $25 off your next purchase. The person you referred will receive $25 off their first One Potato purchase as well.

+Do I need to create a separate account?

No, you do not need to create a separate account. Your rewards account will be linked to your One Potato account once you sign up or log in.

ABOUT ONE POTATO

+ Can One Potato accommodate Nut Free and Gluten Free families?

One Potato offers nut free and/or gluten free versions of all of our recipes. We simply send alternatives to foods that contain nuts & gluten. Login to your account and click on your My Plan page. Select Nut Free and/or Gluten Free in your dietary preferences.

However, please be aware that One Potato is not a nut free or gluten free facility. We do have products in our kitchen that contain nuts and gluten, and while we take the greatest care in preparing our meals, we cannot guarantee that there is no cross contamination.

+Do we have Organic Ingredients?

One Potato's brand is built on saving time for families and ensuring quality food arrives as it should. Organic is part of our story, along with sustainable, regenerative, non-gmo, conventional, new and novel ingredients.

+How does One Potato work?

Just follow these 3 easy steps and you’ll be cooking simple meals for your family without the stress of shopping, planning, and prepping ingredients:

  Sign Up: tell us the size of your family (# of adults and # of children), how often you'd like to cook (2-3 nights per week), and any dietary restrictions you may have (i.e. poultry, red meat, pork, fish, shellfish). We offer vegan, vegetarian, nut free and gluten free meals as well. You can choose your menu each week, and will receive an email with pictures and recipes of the delicious meals you’ll be cooking!

  Receive Your Box: this is the fun part! Each Tuesday or Wednesday (depending on where you live), a box of incredibly fresh food arrives at your home, packed in a cooled, insulated box. What’s more, it’s measured and semi-chopped, ready to prepare. The box includes delicious meals and simple instructions, customized to your family. And each week, we include a surprise roll of slice-and-bake cookie dough!

Going out of town? Just login to your Deliveries page and skip your delivery that week, or have your box forwarded to another address. We have no membership fee, and no minimum commitment. You can skip any week's delivery up to 6 weeks in the future, or cancel at any time.

  Start Cooking & Enjoy: you decide which of the meals you’ll be cooking that night. Refrigerate the rest (or freeze the proteins if you won’t be eating them within 4-5 days). Encourage your kids to help out, and within 30 minutes, your whole family will be eating a tasty and healthy dinner together.

+How does One Potato handle Covid?

We provide food to thousands of families every week. It is a tremendous responsibility, all the more so in times like these. The One Potato facility has consistently exceeded federal sanitization standards since we first opened our doors, however in light of the high level of coronavirus cases occurring throughout California, where we are based, as well as the entire United States, we’ve prioritized taking extra steps to ensu re the safety of our staff, their families and our customers. It is important to note that according to leading experts as well as the CDC, WHO and FDA, there is no evidence of food or food packaging being associated with transmission of COVID-19. Regardless, our entire staff is trained in the latest methods to ensure that our packaging and food are always sanitized to the highest level possible before being shipped to our customers. In addition, we have strict protocols in place to deal with identifying and handling any instance of a staff member testing positive for COVID-19. We are deeply appreciative of the heroic work performed daily by our staff and delivery teams to keep our customers’ families fed in this time of need and we are doing all we can to support them and provide them with the safest of working environments.

Below is a summary of the steps we're taking to ensure the safest working conditions for our Operations team:

  • Professionally sanitizing both our facility and vehicles transporting One Potato bags in Southern California thoroughly per CDC guidelines.
  • Conducting daily disinfection of our warehouses, and weekly full-warehouse deep cleans.
  • Providing gloves, masks, hand soap, sneeze guards, and sanitizer at all times for all employees.
  • Mandatory temperature checks when employees arrive at work.
  • Requiring that employees stand 3 to 6 feet apart from one another at all times.
  • Providing sanitizer, masks and gloves to all delivery drivers.
  • Instructing all drivers to bring boxes to the customer’s door, text the customer that the order has been delivered, and avoid ringing doorbells or touching anything at drop off aside from the box itself.
  • Any employee who shows symptoms consistent with the coronavirus will be directed to stay home and self-quarantine for a 14-day period and will not return to work until they receive two, consecutive “negative” test results. Employee will receive paid leave during this time. Immediately implement tracking and tracing procedures to identify anyone who had close contact with an affected employee.
+How is One Potato different from other meal kit delivery services?

One Potato is the only mealtime solution created by families for families. We understand the desire to feed your family wholesome home cooked food, but also the reality of a busy schedule. So we’ve made One Potato easy, affordable, and reliable.

Family-Friendly

One Potato is the only meal kit designed to feed the entire family:

  • Family Portions: Specify the size of your family and you will receive portions appropriate to the number of adults and kids so that there is no waste.
  • Family-friendly Pricing: We make it affordable to feed your family by offering child portion pricing.
  • Kid-friendly recipes: All recipes are from the trusted family food brand Weelicious and a James Beard award-winning chef. We all know how challenging it can be to introduce new flavors to your children, so we’re here to help.
  • Kids included: We encourage children to help in the kitchen, and we provide tips & recommendations on how to safely include them! Plus, there is cookie dough in every box!

Pre-chopped Ingredients

Time is of the essence when you have a hungry family waiting. With semi-chopped and prepared ingredients, along with explicit instructions, you’ll be able to whip up a delicious and healthy meal in 30 minutes or less.

Weekly Surprises

Who doesn’t love a good surprise? We know your kids do. Each week you’ll receive your own slice-and-bake cookie dough to end your meal with that perfect bite of dessert.

All in all, One Potato will simplify your life without breaking your bank, and will keep your family on the road to healthy living.

+How long does it take to prepare a One Potato meal?

It takes 30 minutes or less to prepare a One Potato meal. Our ingredients arrive semi-prepared. For example, most of our proteins and vegetables arrive pre-cut and sauces and marinades are ready to cook. Our goal is to make cooking as easy and enjoyable as possible, and to allow you that extra time to spend with your family.

+What is a child sized portion?

A child size portion is approximately half of an adult portion.

+What is Weelicious and how is it related to One Potato?

Weelicious is One Potato co-founder Catherine McCord’s family food brand which includes a website, cookbooks and menu planning service. For over twelve years, Catherine has been providing fast, easy and fresh recipes for every member of the family – no matter their age. The Weelicious audience has been clamoring for the opportunity to have the ingredients and recipes delivered straight to their door, and now One Potato is the answer.

+Why is the family meal important?

Studies have shown that eating dinner together as a family has a positive impact on children’s behavior and eating habits. Results have shown academic benefits such as an increased vocabulary, earlier reading, and better test scores. There are also nutritional benefits as children are more likely to eat more fruits and vegetables, and are more open to trying new foods, when eating together as a family.

One Potato understands that preparing a meal that every member of the family will enjoy is often difficult, but we also believe it’s possible. By offering recipes that have proven appeal to both kids and adults alike, One Potato saves the family chef from making multiple meals and provides a simple pathway to the rewards of family dinner.

LUNCHES

+Where do you currently deliver One Potato Lunches?

One Potato Lunches are currently only available as an add-on to Greater Los Angeles bag subscribers. For a full list of all the zip codes included in this group, see here.

+Where can I learn more about One Potato Lunches?

You can find One Potato Lunch details and photos on the “What’s Cooking” page here. Scroll down under “Seasonal Favorites” and hover over each photo to see the contents.

+How much do One Potato Lunches cost?

One Potato Lunches are $7.95 each.

+What is the minimum number of One Potato Lunches I can order?

Currently, the minimum number of One Potato Lunches you can order is 3.

+How should I store my One Potato Lunches?

One Potato Lunches should be kept in the refrigerator until they are ready to be eaten or packed into an insulated lunchbox for consumption that day.

+Do you ever substitute the items in the One Potato Lunches?

Sometimes we do have to substitute the items in the One Potato Lunches given availability and supply. If you have any questions about a substitution you have received, please contact us at [email protected].

+Can I recycle the One Potato Lunch boxes and lids?

The bento boxes are made from recycled boxes and are fully compostable, while the lid is recyclable.

FOOD PREFERENCES

+How do I update my dietary preferences?

To update your dietary preferences, login to your account and go to My Plan. Your selections will be highlighted in blue. You will be shown the delivery date when these changes will be implemented.

+What’s in the One Potato Cookies?

For a list of the cookie ingredients, click here.

MY ACCOUNT

+Can more than one promo code be applied to my account?

Nope, only one promo code, or discount, can be applied to your account.

+How can I change my meals?

To select your meals, login to your account, and click on Make Changes on the Deliveries page. A menu bar will appear at the bottom of the page with the full list of meals, including our Family Favorites which are available every week! Select the meals that you’d like to receive, and then click Save Changes. The new meals that were selected will be displayed at the top of the page.

The cutoff to make changes to your menu is Wednesday at 9 am PST the week prior to delivery.

+How can I change the amount of meals I'd like to cook each week?

You can choose to cook 2 or 3 times each week. Login to your account and go to My Plan. Select 2 or 3 recipes per week and this will set the default for your account.

You also have the option to select the number of meals by week. On your Deliveries page, click on Make Changes. When the Menu bar appears at the bottom of the screen, you will see “Number of deliveries requested this week” and you can select 2 or 3. Please note: this selection will not change the requested amount of meals for other weeks.

The cutoff to make changes to your menu is Wednesday at 9 am PST

+How can I download or print recipe cards?

You can view and print our recipe cards in two places: Visit our What’s Cooking page, find the desired week, and click on any meal image to view the recipe cards. You can also login to your account, click on Deliveries, and then click on Recipe Card for any of your chosen meals. The cards are formatted to print on 2 pages.

Please note: recipe cards are not finalized online until boxes have shipped.

+How do I pause or cancel my account?

You can now pause or cancel your account online! Login to your account and click on Account Settings. On the first page, you will see Subscription Status. By clicking Pause, you can place your subscription on hold for up to 3 months, and select a future date to resume your deliveries. By clicking Cancel, you can cancel your account entirely.

Please note: If you cancel or pause your subscription before Wednesday at 9am, Pacific Time, you will not receive your box the following week. If you cancel after Wednesday at 9am, Pacific Time, you will receive your box the next week (unless previously skipped).

+How do I update my credit card information?

To update your credit card information, login to your account and go to Account Settings. Click on Payment to update your billing information.

+I'm having trouble with the new My Account interface. What can I do?

If you’re having trouble with your account, we suggest the following:

  1. Clear your cache: Click here to learn how.
  2. Update browser version: Click here for more info
  3. Make sure you have the latest OS (Operating System): with security patches installed
  4. Still having problems? Please email [email protected] with the following information so we can try to reproduce the issue: A screenshot of the page, the specific URL (ex: onepotato.com/deliveries, not just onepotato.com), a description of the problem, device type (Mac, PC, iPhone, Android, etc.), device OS, browser version

SHIPPING & DELIVERY

+How can I skip my delivery if I am going out of town?

To skip a delivery, login to your account and go to the Deliveries page. Click on the arrows to find the week that you want to skip. Click the Skip button and follow the prompts to skip your shipment. All changes must be made by Wednesday at 9 AM Pacific Time the week prior to your delivery. If you have any questions, please email us at [email protected]com.

+I want to skip more than one week. Is this possible?

Yes! You can skip any week's delivery up to 6 weeks in the future, or cancel at any time. Login to your Deliveries page, and click on the Skip button for the weeks that you don’t need our help.

+I missed the deadline to skip the box. Can I request a last minute skip?

Once you are scheduled and charged on the weekly charge, you may not cancel. There are refunds or chargebacks for missing this deadline.

+How can I donate my box or forward to another address?

To forward your box, login to your account, and go to Deliveries. Click on the arrows to scroll through the weeks. If you’re scheduled to receive a box that week, you will see a Forward button. From there, you can donate your box to a family in need via our partnership with Baby2Baby. You can also send your box to a different address just for that week.

Please note: the alternate address would need to be in our delivery area, and any changes would need to be made by Wednesday at 9am, Pacific Time, before your scheduled delivery.

+How do I permanently change my address?

To permanently change your address, login to your account and go to Account Settings. Click on Shipping, and enter your new delivery address.

Please note: you will be given a date when this new address will go into effect. If your address change is immediate and for an order already in progress, please email us at [email protected] and we will do our best to make the change.

+What if I’m not home during delivery?

If you are not home when a delivery is made, the shipping carrier will typically leave your order at your doorstep. To ensure your order stays fresh until you get home, we pack your ingredients in an insulated box with frozen gel packs.

Depending on your area, you may be able to provide additional delivery instructions within the Shipping section of Account Settings (e.g., leaving the delivery at the back door or with a neighbor).

Please note: while carriers may be able to honor these special delivery instructions, One Potato cannot guarantee that they’ll be accommodated and isn’t liable for any lost, stolen or damaged deliveries that result from these requests.

+When will my delivery arrive?

Depending on your zip code, deliveries are scheduled to arrive on Tuesdays or Wednesdays (holiday shipping schedules may vary). You will receive a Shipping email each week with a tracking number to follow your delivery.

+Where do you deliver?

We are now welcoming new subscribers from across the United Stated with the exception of a few select zip codes.

If we don’t deliver to you, visit http://onepotato.com/join to join our waiting list.

+What if my box is delayed? Do I need to throw away the ingredients?

We pack our boxes to accommodate time in transit, so everything should still be in great condition when it arrives! The insulation packaging is designed to create a cool environment despite how frozen the ice packs are, so when it arrives, please make sure you go through the ingredients as most of the produce and dry goods can remain at room temperature and are safe to keep and use. We try to mitigate as much food waste as possible, but with that being said, obviously we wouldn't want you to eat anything you are not comfortable with. In the event you do not wish to consume specific ingredients if your box was delayed, please email [email protected] to let us know which ingredients specifically and include photos and we'd be happy to credit your One Potato account accordingly for those items.

+What if an ingredient expires before the expiration date on the label?

If you ever have concerns about any ingredients upon arrival, please email [email protected] with photos and we would be happy to take care of it, but unfortunately we are unable to offer credits for items that have been in your possession for more than 48 hours.

We are proud to inform you that none of our ingredients contain preservatives. With that being said, we estimate that the protein meals are typically good for 4-5 days, but we do recommend freezing the meats/fish/poultry (they arrive to you fresh) within the first few days if you know you won't be eating them for 5-6 days. The veggie meals {may} be good for up to a week, but as with any case in dealing with things like salad, and fresh produce, those ingredients may not be as fresh and we recommend you prepare your fresh produce meals first. You can find more information at onepotato.com/ingredients.

+Why am I being charged a fuel surcharge?

As you may have heard, fuel prices are at an all-time high, and in order to continue to run our operations effectively, we are going to begin charging a $4.95 fuel surcharge per local Los Angeles bag delivery. This will allow us to ensure you receive your bags in a timely and efficient manner.

SMOOTHIES

+Can I refrigerate my smoothie packs instead of freezing them?

YES! If you prefer a smoothie that’s not too cold, simply transfer your smoothie pack from the freezer to the fridge the night before to let the ingredients defrost overnight. In the morning just blend with your liquid as you normally would.

+My smoothie packs arrived slightly defrosted, is that ok?

Totally. Your smoothies ship frozen and packed in insulated packaging with ice packs that are all 100% recyclable. The smoothie packs may soften slightly during shipping but they are perfectly safe to refreeze or put in your refrigerator, depending on your preference.

+How many servings are in each smoothie pack?

Each pack makes a 14-16 ounce* smoothie, ideal for one adult smoothie or two kid-sized servings.
*Note: We recommend using 1 cup of your favorite milk, but you can add a little less or more depending on whether you prefer a thicker or thinner smoothie.

+Can I create a recurring order?

Absolutely. If you want to “set it and forget it” so that you receive the same smoothie pack order every week, simply click the appropriate default option at check out.

+Are the smoothies gluten-free?

Yes. All of your smoothies are naturally gluten-free, as well as vegetarian and dairy-free!

+Can I add other ingredients I may have on hand to my smoothies?

100%! Our smoothie packs are designed to have nutritional and flavor balance so you don’t need to add anything to them but your milk, but feel free to try adding ingredients you love or which may suit your particular nutritional needs. Collagen peptides, chia or hemp seeds, even a fruit or veg you love — the list is endless.

+Can I cancel at anytime?

We’ll miss you, but yes.

RECYCLING

+How do I recycle my One Potato box?

To learn more about recycling your One Potato box and shipping materials, visit onepotato.com/recycling